Summary of Key Functions:
-Desktop Administration and Configuration
-Server Operations and Administration
-Service Installation and Support
-Procurement and Logistics
-Service Coordination
-Physical Requirements
1. Desktop Administration and Configuration
-Supervises a team of staff for specific projects.
-Advises International Staff, National Staff and consultants on all aspects of desktop operations;
-Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
-Performs software distribution updates, scripting, testing and support.
-Advises on 2nd level VMware, Cisco and desktop troubleshooting.
-Provides technical advice to seniors and colleagues.
-Provides guidance and training to new/junior staff.
-Prepares, maintains, and updates files (electronic and paper) and internal databases.
-Drafts documentation and reports.
2. Server Operations and Administration
-Supervises a team of staff for specific projects.
-Installs, configures, tests and deploys server hardware and software, including Local Area Network (CISCO Devices), Operating Systems, Electronic mail, Unix, Linux, Internet Web software, Server (DNS), DHCP, mail relay, and various security software.
-Performs administration, operation, technical support, and monitoring of server systems.
-Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
-Liaises with other groups of FTS and the user Departments for maintaining the efficient and reliable operations of server systems.
-Assists in identifying the need for new systems or re-engineering of the existing systems.
-Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards
-Implements backups of servers following standard backup procedures.
-Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.
-Prepares, maintains, and updates files (electronic and paper) and internal databases.
-Drafts documentation and reports.
3. Service Installation and Support
-Attempts to resolve as many problem calls or service requests on initial contact.
-Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
-Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
-Drafts end-user and/or technical documentation.
-Acts as problem escalation point for technical staff at lower levels.
-Escalates problems/tasks to the appropriate parties in accordance with established procedure.
-Detects problem patterns and recommends solutions.
-Keeps abreast of developments in technology both in the UN and in the industry in general;
-Provides training to junior technical staff.
-Supervises a team of technical staff for special projects.
4. Procurement and Logistics
-Obeys and enforces all security procedures.
-Performs more complex hardware and software configuration tasks such as creating standard images.
-Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition;
-Prepares and releases equipment for service requests.
-Monitors inventory levels and initiates procurement when low thresholds are reached.