As an ambassador of GB Lounge added value services, the holder of the position is responsible for welcoming and engaging travelers, reaching exceptional standards of customer care excellence taking care of travelers throughout unique and exclusive customer experience. He / she provides consistent and exceptional standard of customer service in keeping with the spirit of quality and excellence of Global Blue.
In addition he / she will also refund (cash & non cash) Global Blue Tax Free Cheques and assistance to travelers within the range of customs clearance.
Customer care
· Provide consistent and exceptional standard of customer service;
· Go the "extra mile" to guarantee excellent customer experience to VIP customers;
· Provide a warm welcome to the guests and lead them to the their seats;
· Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs;
· Mitigate conflicts with the travellers, contributing to the best customer satisfaction.
Commercial
· Deliver quality and consistent service by identify customers' needs and working on client relationships and promotional services;
· Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant's products;
· Be creative in proposing the visit to the GB Merchant's stores;
· Contribute to the development of our business by identifying opportunities and being proactive;
· Achieve Business Project goals while raising GB awareness;
· Focus on results to fulfil Merchant's expectations and pursue targets.
Refund
· Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue;
· Perform the refund in the most correct and satisfactory way (quick and precisely)
· Money handling and cash responsibility;
· Support the tourist providing relative information.