DESCRIPTION Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
To expand the selection of products available to customers, Amazon engages with Sellers & Vendors who offer their catalog of products on Amazons' global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface between Amazon and its Selling Partners. We obsess over providing world-class support, technical assistance and account management services to our global partners. We strive to predict the Vendors & Sellers' needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
The SPS Associate is an advocate for the perfect Seller interaction. By serving as the first resolution point for Sellers & Vendors
diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for our Selling Partners. As a subject-matter expert in several platforms and specialities, SPS Associates will educate Sellers &
Vendors on processes, tools, and standards in real-time. This role requires the ability to multitask, utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
Requirements for work from home:
- High speed internet connection available in the premises.
- Must have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start).
- Securing an ergonomic work environment or respectively a Home office location.
- In accordance to Amazon policy, the primary residence must be in Spain.
What we Offer
Selling Partner Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorships, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Sellers' Experience.
- Amazon Staff Discount of 10%
- Fully paid induction and training
- 4 weeks virtual new hire training
- Career Progression
Key job responsibilities Responsibilities include, but are not limited to: - Supporting Amazons Selling Partner's to solve any incoming issues via 3 channels of communication (Phone, Email & Chat) - high volumes of inbound and outbound calls, emails and chats in a timely manner - Identifying customers' needs, clarify information, research every issue and providing solutions - Exemplifying Amazons